Villa Venecia Boutique Hotel’s FAQs in Benidorm

Please note that our hotel is located within Benidorm’s Low Emission Zone (LEZ). This means that if you’re arriving by car, it’s important to be aware of the local regulations to avoid potential fines.

At Magic, we are committed to caring for the environment and are proud to be part of Magic Planet—our initiative to protect nature and build a more sustainable future.

So, if you’re coming by car, simply provide your license plate number at reception upon arrival. We’ll handle the permit process directly with the Benidorm City Council so you can enter worry-free.

Travel with peace of mind—we’ve got it covered. Because taking care of the planet is part of our magic too.

📖 A journey can also be lived through words.

As a courtesy, we offer you free access to more than 7,000 publications — magazines, newspapers, and books from around the world — through our hotel Wi-Fi.

Simply connect https://www.pressreader.com/es/catalog from the hotel network and let yourself be carried away by the slow pleasure of reading.

Because every page can also be a way to travel. 🌍✨

Nobody will offer you as much for your booking as Villa Venecia Hotel Boutique Gourmet. Only by booking through the official web we guarantee you the Best Price Online and another series of exclusive advantages that you can consult in section two of this FAQ section. You can also make your reservation by phone on +34 965 851 654, by email at reservas@hotelvillavenecia.com, contact us in the CHAT that you will find at the bottom of this website or through our social networks.

Nobody will offer you as much for your booking as Villa Venecia Hotel Boutique Gourmet. There are all advantages, from the moment you decide to make your reservation with us until the day you return home.
-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!
-Protected price: If after booking, the price of your holiday drops on our website, we will match the price of your booking. Take advantage of this and book early.
-You can get the Magic Amigos card where you will have up to 10% discount depending on your level at any time of the year. All you have to do is register on our website.
-Exclusive rooms only for sale on our website and confirmation of the reservation at the moment, in just 3 steps. No waiting time. The last available cabins are only available on our website.
-Book now and do not pay until 30 days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).
-We also offer facilities for you to bring your pet to the hotel or, if you prefer, kennel service.

In addition to all this, if you stay with us for 5 nights or more we offer you:
-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights).

On the main page of our website, you will find a section called ‘Book Now’, where by selecting your preferred dates, you can check room availability by type of accommodation, board options, and prices.

Dates
You must select your check-in and check-out dates.

Number of People
Please indicate the number of adults, children, and babies in the reservation. Note that children are considered to be between the ages of 2 and 16, and the stay for the first child is free. The number of babies relates to the number of cribs you may request in your booking by filling in the ‘Comments’ field.

Room Type
Once you’ve selected the dates and number of people, the available room types will be displayed, and you can choose the one that best suits your needs.

Board and Offers
You can select the board or offer you prefer. We recommend booking our Ultra All-Inclusive plan, which we specialize in, as it includes many benefits. With it, you won’t have to make any additional expenses during your holiday. Promotional rates or special offers for specific groups may also appear if available.

Packages and Extras
When booking, you can choose from a variety of extra packages with services such as animal experiences, massages, park tickets, spa access, etc., to enhance your holiday.

Personal Details
Once you click ‘Book Now’, it is important to review the contact details you provide, in case we need to get in touch with you before your arrival.

Once all fields have been completed, you can click the ‘Confirm Booking’ button, and your reservation will be completed. A window should appear confirming your reservation was successful and offering you the option to print your confirmation voucher immediately, or you can wait to receive it via email and print it then.

Payments
To make a reservation, the guest must provide a Credit or Debit Card number. As a management fee and to guarantee the booking, a charge of 25% of the total reservation amount will be made to the provided card 21 days prior to arrival. This amount will be deducted from the total bill upon arrival. If the charge cannot be processed, the guest will have 24 hours to provide a new card number or to transfer the deposit to our bank account, which will be sent via email. If no response is received, the reservation will be cancelled with the corresponding charges according to our cancellation policy.
The remaining balance will be charged 72 hours before the check-in date.

For payments via Bizum, 100% of the amount must be paid at the time of booking.

The check-in time for rooms at Villa Venecia Hotel Boutique Gourmet will be from 16:00 onwards. However, you may enjoy our facilities from the moment of your arrival. You may also leave your luggage at reception until your room is ready. During this time, we will be preparing your room in detail and will do our best to have it available before the scheduled time*.

Check-out time is until 12:00. Nevertheless, you may book our late check-out service to leave the room later for a small supplement, subject to availability.

*Check-in and check-out times are subject to Decree 19/97 of 11th February of the law regulating tourist accommodation in the Valencian Community, Article 7.

You can make your reservation in different regimes (subject to possible modifications):
- Bed and Breakfast: Includes the selected room, à la carte breakfast and a 45-minute session in our exclusive private spa (subject to availability and prior reservation at reception).
- Half Board: Includes the selected room, breakfast and à la carte dinner in the restaurant (drinks not included), plus a 45-minute session in our private spa (subject to availability and prior reservation at reception).

Magic Hotel Group offers you the best advantages to enjoy a group trip: company events, weddings, congresses, end-of-year trips...

Discover the best accommodation for group travel and request your quote HERE

Yes, it is possible to request to change your accommodation to a superior regime, with a small supplement per person per day (check dates and price at your accommodation or through our reservations department). It is recommended that you give 15 days' notice.

In order to get the best price for your stay, we recommend that you make your reservation in advance and always through official channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. For this reason, those who book in advance get the best price. If it goes down later, we will refund the difference on arrival, thanks to the protected price policy.
With your early booking, you'll always come out ahead! You can check all the details of the
details of the protected price through this link.

If you need a personalised quote, you can contact the reservations department on 902 165 454 or at consulta@hoteles-costablanca.com.

We have several ways to contact and resolve any questions you may have. You can check HERE your booking status

1.- Through our website: you can make your booking and if you have any questions, enter our online chat, where our team will answer any questions that may arise about our services.

2.- Through the Central Reservations telephone number: 0034 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.

3.- By e-mail: protocolo@hotelvillavenecia.com

4.- Through our web form.

5.- By sending a private message with your question on our Facebook.

Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the well-being of our clients with that of our employees, so in many cases, only stays of 7 nights or full weeks can be booked.
With this system, we are able to provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to be put on a waiting list and if the minimum number of nights is reduced, we will call you.

Are you coming by car? We have paid parking, subject to a daily supplement of 27€/night.

Yes, we have free wifi service in the cabins and in the facilities. Only you will have to enter your room number and surname of the person making the reservation.

Changes to bookings may be made subject to availability with a non-refundable cost per room and must always be requested in writing to reservas@hoteles-costablanca.com (ask conditions).

Cancellations:

- With your booking, you can take out the Safe rate for an extra charge of up to 10% of the total amount of your booking* (except non-refundable bookings) to cancel free of charge up to 4 days before your arrival date (*non-refundable).
It covers any cause of cancellation and does not require any proof of cancellation.

-If you have NOT contracted the No Charge Rate:
1. Cancellations* from 7 to 6 days before arrival, 25% of the reservation amount will be charged. Cancellations 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
Cancellations* in winter: from 7 to 6 days before arrival, 25% of the booking amount will be charged. Cancellations from 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.

2. No cancellation charges will be applied for reservations cancelled up to 24 hours after the initial sending of the reservation, as long as they are more than 21 days prior to arrival.

3. For security reasons, the cancellation of a reservation must be made in writing. To do so, the holder of the reservation must fill in a request at here indicating the accommodation and the booking reference number of the reservation he/she wishes to cancel. The date of receipt of this request will be considered as the date of cancellation and will be confirmed within 72 hours, validated by the booking reference number. No cancellations will be made by telephone. Requests received by any means other than the cancellation form will not be processed.

4. No-shows and cancellations during the stay will be charged at 100%, except for Formula 24.

5. Changes to bookings may be made subject to availability at a cost of 30€ (non-refundable) per room and must always be requested in writing to reservas@hoteles-costablanca.com.

If you have booked your reservation at a non-refundable rate:

You must in any case pay 100% of your booking.

At Villa Venecia Hotel Boutique Gourmet we like our guests to have the best service and the best facilities for their stay. That's why we offer a shuttle service that drops you off at the hotel's door. Moreover, for stays of 5 nights or more this service is FREE (only available from the booking process on our website).

SEE THE POSSIBILITIES:
- ECONOMIC: The shuttle service runs from the airport to the door of your establishment.

- AVE: For customers arriving by AVE, the shuttle service is also free! The shuttle service runs from the train station to the door of your accommodation.

*To request this service you must fill in a form on the confirmation voucher of your booking. If your stay is less than 5 nights, you can hire the transfer on your own through the company Beniconnect. To check dates and prices here is the web.

**You can only take 1 piece of hand luggage + one more piece of luggage per person.
There are no wheelchair accessible buses.
Transfer booking only valid during dates of stay (arrival and departure).

For bookings made less than 48 hours in advance the shuttle service will only be available subject to availability.
WINTER AIRPORT OPENING HOURS: 6:00 A.M. TO 23:00 P.M.

SUMMER AIRPORT OPENING HOURS: 24 HOURS

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SUMMER TIMETABLE RENFE: 9:30AM - 20:20

WINTER TIMETABLE RENFE: 9:30AM - 20:20



DATES:

SUMMER TIMETABLE: 01/04 TO 31/10

WINTER TIMETABLE: 01/11 TO 31/03

Every year, Villa Venecia Hotel Boutique Gourmet is recognised and awarded by prestigious portals such as Google, Booking or Tripadvisor, where many of our guests leave their reviews of their stays.
On the hotel's website you also have a 'Reviews' section that corroborates our work and daily effort to offer you the best holidays.

Access to the spa is free for our guests, but you have to book at reception and is subject to availability.

At Villa Venecia Hotel Boutique Gourmet, we work every season to incorporate new premium gastronomic options into our menus, such as gluten-free, sugar-free or vegetarian food. However, if you have any kind of allergy or special request, you only have to tell the maitre d', who will be at the entrance of the restaurant, and he will tell you which foods you can eat. In any case, our kitchen service can also cook something adapted with 24h notice.

We know how important your pet is to you. That's why we are a PET FRIENDLY accommodation that allows you to stay with your best friend.

We accept pets (up to 8 kg).

Book your getaway at the pet friendly room to be assigned a room specially designed for them. If you come with more than one pet, in the "Packages and extras" section you must add our pet package to your booking.
The booking of the extra package must be for the same duration as the booking of the stay.

*Offer subject to availability and stay restrictions. Pets must respect the rules in force in each accommodation.

At any time during your stay, the establishment reserves the right to ask the holder of the reservation for a valid credit card to pre-authorise an amount equivalent to 75 EUROS/ADULT to cover possible damages/extra expenses that may be caused in the facilities. This amount is also requested as a guarantee against any claim for possible breaches of the contract of stay or the rules of the internal regime of the establishment by the guests. This deposit will be refunded at the end of the stay, after check-out and is subject to an inspection by the accommodation to assess if there has been any damage or breach of the internal regime or if the customer has made any extra consumption (not included in their regime) in the accommodation.

To benefit from the advantages of the Magic Amigos card, all you have to do is sign up on our website. From your next booking (once you identify yourself as a Magic Amigo) you will enjoy:

- Up to 10% discount on all your bookings depending on your level (*). Exclusive for you, for being a member of our Club.
- Fancy a relaxing experience? You have a discount on Spa and Wellness treatments in any of our hotels.
- Savour your discount in our themed restaurants (**). Surprise your five senses with the staging of our restaurants and gastronomic offer.
- You'll get access to our exclusive offers before anyone else, take advantage of our discounts!
- Free WiFi connection in all our facilities.
- We print your personal documents, such as plane tickets, bus tickets, or any paperwork that may arise during your stay.

- And best of all... you join a Magic Club!
(*) Discount applicable to only one room per booking in the name of the member.
(**) Visit to the themed restaurant by prior reservation at the hotel. Limited places per day

How do I get my discount?
Very easy! You only have to register in our web
and identify yourself before making your reservation. The loyalty discount will be automatically applied to the final amount of your booking.

Magic Amigos Card Application
You no longer need a physical card
STEP 1: Request your virtual card by registering on our Web. You must confirm your registration by email.
STEP 2: Log in to the website and search for availability and prices. Before confirming the reservation, you will see the final discount applied.

The discounts and services associated with each level may vary.
Only bookings that have been enjoyed will be counted, once the stay is over (for this it is necessary that customers have made the checkout at the accommodation booked.

To take advantage of some promotions or offers it is necessary to enter a promotional code at the time of booking, following the steps below:

1 - Select your booking (take into account the dates of stay valid during the promotion).
2 - Select the number of adults and children in 'occupancy'.
3 - In the section 'promotional code' enter the code to apply.
4 - Click on Check availability
5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct.

Lost property is managed through the Foundspot online tool.
Click 'HERE' to start filling in the form and help you with your request.